FAQ

FAQ

  How does personalization work?

  Add your dog's name at checkout. We personalize  it before shipping —

  How long does delivery take?

  3 business days across the UAE.

  Do you offer free shipping?

  Yes — free shipping on all UAE orders over AED 200.

  What's your return policy?

  Not happy? Contact us within 7 days for a full refund or exchange.

  Personalized items are final sale.

  Is checkout secure?

  100%. We use Shopify's encrypted checkout — your payment info is always safe.

  Can I track my order?

  Yes — you'll receive a tracking link by email once your order ships.